Frequently Asked Questions
MilanaDate - is an international online dating service. Our platform helps men and women from all over the world to find their soulmate.
What we offer:
Profile
What does the status in the female profile mean?
How long does it take to activate a profile?
Do I need to attach a copy of a passport to the lady's profile?
What are the requirements to include copies of the passport?
Where can I download a copy of a passport? Is it visible to men?
We made some changes to the profile. Do we notify the administration?
How do we activate a lady’s profile if she has previously been registered on your site with another agency?
The lady was registered on your site with another agency. Now she wants to switch to our agency. Her profile has been blocked. How do we do this?
How do we change photos in a lady's profile?
Lady's profile has been uploaded but still remains in review status. Should we contact the administration?
Where can I find the username and password for the lady’s profile?
Does every lady need her own email address, or can we assign an agency’s email address?
What will the status of the profile be if we add a copy of the passport?
How can the profile be deactivated?
The lady is not 18 years old; is it possible to publish her profile?
Can a lady provide a copy of her driver's license instead of a passport?
Can we register a lady from another city?
Bonuses
Is there a bonus for adding profiles?
Chat
Can you give us advice on how to chat? Many men are somehow refusing an invitation to chat with our ladies. Maybe we are doing something wrong. What could be the reason?
The video camera does not work. We click on the button (which is green in color), and everything looks correct, but nothing on the screen appears on the screen.
General Questions
How do we contact the site administrator?
Is it possible to give access to the site to other staff of our agency?
How can we change the Admin of the agency?
Favorites
What does a star on the men's profile mean?
Chat Date
How do I use the admin of "Chat Date" and what does it mean?
Auto-message template
What is an auto-message, and why do I need to use it?
Where can I find templates for auto-messages?
How many templates can I input?
What examples of an auto-message should I input?
Can I choose to whom the auto-messages are sent?
I’ve made my own templates for the auto-message, but it doesn’t work. What should I do?
Introduction letter
What is an introduction letter, and how do you use it?
Where can I find the letters that I sent or received?
Can I send letters to several men at the same time?
How do I respond to a letter in which the man gives his address, phone number, etc.?
Can a lady invite a man to visit her in a letter?
We cannot respond to a letter from a man; the Reply button is not working.
Recommendations
What is the best way for a girl to start a conversation with a man?
What should the girl write to a man if he offers the girl to join the other free sites, share personal information, and so on?
How can we increase revenue and the popularity of girls?
Video Chat
What is video chat?
Can a lady communicate simultaneously with several men in a video chat?
What equipment do I need to use for the video chat?
Many girls can communicate only through an interpreter. Is that okay?
Are there required minutes in video chat?
Photo
The girl doesn't like her main photo. Can I replace it?
What photos are suitable for a portrait?
Can a girl save photos to her account?
Bank and Payments
What is the currency of the transactions on the site?
Is it possible that we receive commissions for a few individuals' accounts?
When are commission payments made?
Can I change my bank account?
What if the transfer had not come?